aludomus

Dear customers, with a view to complete customer satisfaction, Riello SpA has launched a campaign to address a phenomenon that could potentially occur on the ALUDOMUS family boilers.


What's the problem


We inform you that, for a given and limited quantity of the boilers in question, there has been a supply problem related to the corrugated fume exhaust and, consequently, it is possible that a degradation of the same occurs, which, over time, could cause a leak of fumes inside the boiler.

What are the products involved


In order to guarantee maximum peace of mind and safety in the use of our products, Riello has decided to provide for the preventive replacement of the exhaust pipe installed on all the boilers of the following models.

How to identify if your product is the subject of the recall


Check the user manual for the correspondence of the model to be recalled if available.
If necessary, remove the front casing and check the technical label positioned on the right side as shown below.

Boiler models

Product code Description
4045930 Gt ALUDOMUS 20 ISC (IT-FR-BE-CH) RIELLO
4045931  Gt ALUDOMUS KV/80 20 ISC (IT-FR-BE-CH) R
4045932  Gt ALUDOMUS KV/120 20 ISC (IT-FR-BE-CH)
4045933  Gt ALUDOMUS KV/120 28 ISC (IT-FR-BE-CH)
4045934  ALUDOMUS KV / 200 BASEMENT BOILER 20
20041239  BOILER ALUDOMUS 28 ISC
20101207  BOILER ALUDOMUS KV/80 20 ISC
20101208  BOILER ALUDOMUS KV/120 28 ISC
20101209  BOILER ALUDOMUS KV/200 20 ISC SOLAR
20101217  BOILER ALUDOMUS 28 ISC

What to do


If you are in possession of a boiler bearing the product code number indicated above, regardless of the year of production:

  • If you have already received a registered letter from Riello SpA with an indication of our Authorized Technical Service to be contacted, we invite you to do so as soon as possible;
  • Otherwise, if you have not already been contacted by one of our Riello Authorized Technical Services or by the installer who installed the system, please contact the Riello Authorized Technical Service of your Country so that it can provide, free of charge, to solve the problem.


targhetta-aludomus

What will Riello SpA do.


Our Authorized Technical Services have received precise instructions to follow up on the recall campaign and will be available to replace the corrugated smoke exhaust in the shortest amount of time.