NEWS
Beware of Counterfeit RIELLO Products
Dear Valued Customers and Partners,
It has come to our attention that there may be fake copies of RIELLO Burners and of their spare parts circulating in the market. We are committed to ensuring the highest quality and safety of our products, and we take this issue very seriously.
The use of these counterfeit products may expose users to the risk of incorrect and dangerous operation. To prevent their diffusion, all stakeholders must be aware of this issue and refuse suspicious items.
If you suspect you have come across a counterfeit RIELLO Burner, please report it to our Customer Service Team and/or Sales Organization, who will then contact the relevant authorities.
Fake products have been detected in some markets, produced by companies that improperly take advantage of RIELLO's design effort and know-how. While these fake products often have a design similar to the genuine RIELLO ones, they frequently do not carry the RIELLO brand name. Therefore, it is important to always look for the original RIELLO brand on the product.
Action for Distributors
We request all distributors to inform their customers of this potential risk to ensure everyone is aware and vigilant.
Since counterfeiting, in addition to causing damage to the image of our products, may pose risks to the health and safety of our Customers, we must all contribute to the prevention and fight against the counterfeit market. For this reason, it is important you to invite your customers to follow some simple basic rules:
Avoid buying products that are too cheap; a price that is too low may be inviting but is a sign of poor quality; it may seem like a bargain and instead you buy a product that does not last, and deteriorates much faster than the original.
Be careful, if you do not receive precise information on the identity and contact details (telephone, address, etc.) of the seller, it is possible that the products are counterfeit.
Always check the labels of the products purchased; the most correct labels are those that guarantee the best knowledge of the product: transparency of the brand, production process, place of production and characteristics.
For purchases, always contact authorized sellers, who offer clear guarantees on the origin of the goods.
Before making purchases, seek advice from people who have greater knowledge of the product.
Only purchase products in intact packages and packaging, with the name of the manufacturer, ensuring their origin and any quality or certification marks.
By choosing original RIELLO products, Customers will be able to take advantage of the company's warranty and coverage. We are taking necessary actions to address this issue and protect our customers against imitation and illicit diffusions.
Your trust and satisfaction are of utmost importance to us.
03/02/2025